Frequently Asked Questions
What brand of vehicle do you service?
We service BMW, MINI, and Audi .
When can I drop off or pick up my vehicle?
- Standard Drop-off: Anytime during regular business hours. (Tip: Drop off first thing in the morning for the best chance at same-day service!)
- After-Hours Drop-off: Use our secure night drop box to the right of the main entrance. Envelopes provided for your keys in the night drop box.
- After-Hours Pickup: Please contact us for details.
- Overnight Parking: If you are unable to pickup your vehicle, we have secure gated overnight parking.
Can you provide a loaner vehicle or shuttle?
We do not offer loaner vehicles. However, we do provide a complimentary shuttle service within the Issaquah area. We can also provide transportation to the local Enterprise Rent-A-Car location or the nearby bus station for your convenience.
Do you perform Audi standard maintenance?
Yes, we perform Audi’s standard millage based services.
Will you repair my vehicle based on another diagnosis?
To ensure accurate repairs, we do not perform repairs based solely on a diagnosis provided by a customer or another repair facility. If you request that we complete a repair based on an outside diagnosis, you acknowledge that you are authorizing the repair as requested and will be responsible for the cost of the repair, even if the original diagnosis is later determined to be incorrect.
Can I use my own parts?
We do not use customer supplied parts.
Do you provide an estimate?
Yes we can for common repairs provided that we have a proper VIN (Vehicle identification number).
Do you have towing services?
We do not provide a towing service, however, we do recommend MAC towing https://mactowing.com/contact-us/
Will my car be done today?
For regular maintenance most cars can be finished in one day unless other arrangements have been made.
Can you save my old parts?
Yes, at your request we can save parts.
We are a Digital Shop
The Eastside Bavarian technicians use the latest technology to not only tell you if there are any issues with your vehicle, but show you. If we uncover an issue the photo will be e-mailed to you for your records. At the end of every visit you will receive a detailed report regarding the general health of your vehicle. Our #1 goal is to keep you safe on the road.
Read more